James A. Pollnow 1608 48th St. NW Canton, OH 44709 Home Phone: (330) 280-0680 email: jpollnow@neo.rr.com O B J E C T I V E A challenging position with a progressive firm, utilizing my sales abilities, personal initiative and a detailed working knowledge that provides excellent performance in these areas: Internet/Telesales Management/Supervision | Business Management | Cost Control | Recruiting and Training | Motivation | Customer Service | Organization and Planning | Problem Solving | Marketing Program Design | Excellent Verbal and Written Skills | Computer Support | Ability to Work Well Under Pressure | Interaction with All Levels of Management. Q U A L I F I C A T I O N S *Strong Sales/Management Background *Aggressive Knowledge of Sales and Marketing *Creative, Flexible *Loyal and Hardworking *Knowledgeable of Computers and the Internet W O R K__H I S T O R Y 2006 - Current Fred Martin Nissan Responsible for New and Used car sales Duties include: Sales, Customer Service 2005 - 2006 ELPS, Summit Racing Equipment Responsible for in-bound, out-bound sales of custom auto equipment. Duties include: Sales, Customer Service, Inventory. 2003 - 2005 TSR/Section Mgr., Civic Development Group Responsible for out-bound sales and customer service. Duties include: Sales, Training, Development and Implementation of Sales strategies and eight (8) times TAPS Champion. 2002 - 2003 Project Supervisior/Sr. TSR, OKS Ameridial, Inc. Responsible for in-bound and out-bound sales, customer service, and project management. Duties include: Sales, Computer Training and Support, Development and Implementation of Sales strategies. 1999 - 2002 Internet Sales Manager, Waikem Auto Group Responsible for Auto Sales via the Internet. Representative for 15 different franchises. Duties include: Sales, Computer Support, Training, Development and Implementation of Sales strategies. Second in Internet Sales 1999-2002. 1998 - 1999 Internet Manager, Montrose Auto Group Internet Sales, Computer Support, Training, worked with 5 dealership in Internet Sales 1997 - 1998 Outside Sales Representative, Copeco Copier Sales and Support Imaging system and fax sales in Stark and Carrol counties Representing SHARP And RICOH in digital and analog systems. 1990 - 1997 Internet Sales Manager/Leasing Manager/Certified Sales Specialist, Montrose Chrysler Montrose Auto Group New and Used vehicle sales and leasing Developed Leasing Manager position Auto Sales, Training, Hiring #1 Salesperson of the Year 1991-1996 Gold Level in Customer Satisfaction 1992-1997 Developed Internet site for Montrose Auto Group, as well as Integrated Telemarketing Department and Lease Renewal Department E D U C A T I O N 1970 to 1974 High School Diploma, Glenwood High School *High School Diploma 1974 1974 to 1980 Kent State University *BS Business Administration 1980 R E F E R E N C E S Michael Bivens Owner reigningpages.com, Computer Tutor 330-284-8111 Gayle Theiss Executive Secretary – Waikem Auto Group 330-478-0281 James Barker Business Manager – Waikem Kia/Hyunda 330-830-0500